Securum Self Storage FAQs – for a breezy self-storage experience!

No.

It’s the cost of a month’s rent for the size of the unit you’re renting.

No, the minimum rental period is one month. You can remove your belongings after a week, if that better suits your needs, but the minimum contract we do is for one month. Therefore, for example, if the contract starts after the first day of the month, it will have to run until the end of the following month.

Just choose the unit size you need and fill out our form to get a quote. You are always more than welcome to visit us in person for a tour.

Yes, you just to let us know 30 days in advance. However, if on the day you’re moving your belongings into your unit you realise that you need a different storage unit size, you can, of course, change your contract immediately.

Yes, since it is considered a service, VAT is added to the rent.

You will have to pay a deposit and one month’s rent. The deposit will be transferred back to you when you terminate the contract and vacate your unit.

You need to bring some valid ID. We accept Passport, Cartão de Cidadão and National Identification Card.

We have automatic payment and credit card options through Stripe. You can thus pay by credit card or debit card at reception, and you can also make a direct bank transfer to our account.

As soon as the contract and insurance documentation are signed, and the deposit and first month rent are paid. We will help you download the App to guarantee that everything is running smoothly.

No, there’s no difference.

Yes, of course you can. Just send us the information on the new value and we will prepare the documentation for you to sign.

Yes, absolutely. Our insurance covers:

• Fire;
• Burglary;
• Flood;
• Moth/ insect/ vermin;
• Storm/ water inflow/ ruptured pipes;
• Lightning;
• Earthquake;
• Explosion;
• Riot, strike, public disturbance;
• Malicious damage;
• Vehicles, railway rolling stock or aircraft impact.

Send us an e-mail and we will send you a form to fill in and send to the insurance company. We will help you with all the procedure.

It is important that you specify the actual total value of your items. This means that if damage does occur, they will be covered with new ones, so the total value to be stated will be the total cost of buying all the items in storage new. For this reason, it is also important that you inform us if that value changes for any reason.

The insurance cover is described in the Insurance Policy, Prohibited Objects and Materials section.

Insurance for your belongings is a requirement under our terms and conditions (as well as those of all the companies in this industry). The insurance cover must reflect the current value of the items being stored. For more information, please refer to our Insurance Policy, Prohibited Objects and Materials section. Confirmation of your insurance will be received at move-in.

It’s not included because the premium you have to pay to insure your belongings depends on how much they are worth. Insurance is personal to each client and thus individual insurance policies are needed.

No, you cannot. You can only open the doors to the facility and to your own unit when you have Bluetooth activated on your mobile device, and are within an about 5-metre range of the door. If you have given access to someone else, this applies to them as well.

Yes, you can choose to assign access to your storage unit to other people. This is also done using the App: under the ‘Users’ tab, press the ‘+’ symbol in the upper right-hand corner and add the person you want to. You can also cancel this access whenever you wish by simply deleting it on the same tab.

When you rent a storage unit, a verification code will be sent to the mobile number you have registered with us. The first time you log into the App, you will be asked for this code and to accept the terms of use. You will then need to change your password to something that only you know and can remember, for security reasons.

Much as our FAQs you are now reading, under the ‘Support’ tab in the App, you will find answers to most of the common questions users have. And, if you don´t find the answer to your question there, you are more than welcome to contact us on (+351) 289 246 888.

If your App is not working, before seeking support, we advise you to check if:

• Bluetooth is enabled on your mobile device AND
• Location Services are activated

If have these features switched on and the APP still doesn’t work, please try to:

• Close the App and reopen it;
• Check for any available updates in the App Store or Google Play;

Please also kindly note that some cars’ Bluetooth device may interfere with the App. If you are talking on the phone through your car’s hands-free system, try hanging up and then use the App.

For your own security and privacy, as you deserve to be the only one who knows it.

No, some objects, such as food, explosives and jewellery, are prohibited, but a full list of exclusions can be found in the Insurance Policy, Prohibited Objects and Materials section.

Yes, we sell top-quality boxes and different kinds of covers for your furniture, as well as big plastic covers to further protect your belongings. Have a look at our Packaging Materials page to learn more about what we have available for you in the facility’s reception area.

Yes, we have trollies, bag carriers and pallet trucks for you to use at no cost, for the utmost convenience.

Yes, we have six parking places just outside, for your convenience, all free of charge.

We have 15 sizes, going from one cubic metre up to 20 square metres. Click here to book.

You have full access to your unit 7 days per week between 6.00am and 10.00pm.

Our facility is equipped with a top-of-the-line alarm system with direct connection to one of the largest security companies in Portugal, and works both for burglary and fire. In addition, we also have a CCTV system, recording 24/7 and duly monitored, that covers all the angles of the facility, both inside and outside.

Furter to this, the facility is only accessible to those with the Noké App and therefore, the possibility of ‘lost keys’ circulating, simply doesn’t exist. Every gate, doors and units’ openings are logged (with notifications sent to Securum’s management), and each lock has a motion and heat sensor on the inside that if activated initiates an alarm protocol.

You must send us an e-mail to info@securumstorage.com. Upon receiving it, we will send you a confirmation stating that your contract will be terminated in accordance with its clauses. It is important to have this confirmation e-mail, as without it your notice will not be considered. If you don’t receive this confirmation e-mail within 24 working hours, please contact us by phone to or in person at our facility’s reception.

Our contracts run on a monthly basis, with a 30-day notice period. Therefore, for instance, if you want to leave on the 31^st May, notice must be given to us by the 30^th April.

Your unit must be left fully empty and clean. Please refer to our Terms and Conditions section for more information.